Policies and Shipping

It is of the utmost importance to us that you, our customer are happy with your shopping experience.   

1. Placing an Order

Orders can be placed 24 hours a day, 7 days a week on www.soaptheearth.com. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions.

2. Payments

Presently, Soap the Earth accepts payments through secure online transactions through Paypal.

3. Order Status

Once an item has been shipped, we will send you an e mail. If you wish to speak with us, please call (818) 889-6234 Monday through Friday between 10 a.m. and 5 p.m. (pacific) or contact us anytime via email alison@soaptheearth.com

4. Shipping Methods and Charges

We ship via USPS and shipping costs are calculated directly by USPS.

Buyers living in locations that require custom duties and/or VAT taxes to be collected understand that, the Buyer remains responsible for payment of custom duties and taxes at the time the product is received.

5. Returns and Exchanges

Due to the nature of our products, we cannot take used skincare products back. However, if you are unhappy with your purchase for any reason, please contact us immediately and we will do our best to resolve the issue.

Damaged Goods: If your merchandise is damaged upon arrival save all contents and packing materials and contact us within 3 business days. Take your package to the post office for proof of damage and to fill out a claims report.

Cancellations: We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (same business day of placing your order) at (818) 889-6234 and we will do our best to resolve the situation.

Free shipping to US customers with $75 purchase! ***Any order placed after 10/7/2018 will not be shipped until the first week of November 2018. Sorry for any inconvenience. Dismiss